This Book serves as a comprehensive reference for user experience methods and tools in the design process of user-friendly products and services. It provides an extensive overview of methods and tools tailored for each stage of the design process, with a primary focus on user research and prototyping. Methods discussed for the active involvement of users in the human-centered design process entail requirements elicitation, ethnography, user observation, interviews, ideation, focus groups, brainstorming, participatory design and crowdsourcing in UX research. This book equips readers with a comprehensive toolset for use throughout the design process, ensuring that what is created aligns with user needs and desires. In this regard, the book encompasses chapters on personas, scenarios, journey maps, storyboarding, task analysis and modeling, user modeling, digital human modeling, prototyping techniques, gamification design and UX design tools.

It covers a wide array of research and evaluation methods employed in HCI during design, from the initiation of the human-centered development cycle to its culmination, elaborating on questionnaires and surveys, inspection methods for usability evaluation, usability testing, as well as eye tracking and physiological measurements for UX evaluation, along with approaches to facilitate user assistance and support. Overall, the book encompasses the most commonly utilized and successful methods, spanning the elicitation, analysis and establishment of requirements, collaborative idea generation with design teams and intended users, prototype testing and the evaluation of the user experience through empirical and non-empirical means.

This book contains 17 chapters, written by 32 authors. The book includes 90 figures, 38 tables, and 1,720 references for documenting and providing supporting data to the presented and discussed information.